Arqihive Refund Policy

Effective Date: 30/04/2024

At ArkiHive, our goal is to foster a trusted marketplace for architectural products, where users can confidently showcase, sell, and purchase items. Below, we provide an in-depth explanation of our refund policy to ensure transparency and understanding for all users.

Dispute Resolution

In the event of a dispute between a buyer and a seller regarding a transaction, ArkiHive may serve as a mediator to facilitate communication and assist in reaching a resolution. While ArkiHive aims to support users in resolving disputes amicably, it's important to note that the ultimate decision on refunds or other remedies rests with the buyer and seller involved.

No Refunds for User-Sold Products

Given the decentralized nature of our platform, where users upload and sell their own architectural products, ArkiHive does not offer refunds for purchases made through the platform. This policy is in place to respect the autonomy of sellers and the unique nature of user-generated content.

User Responsibility

Quality Assurance:

Buyers bear the responsibility of thoroughly reviewing product descriptions, images, and any additional information provided by sellers before completing a purchase. This includes assessing the accuracy of product specifications, dimensions, and any other relevant details.

Communication:

To address any questions or concerns about a product, buyers are encouraged to communicate directly with the seller prior to making a purchase. Open and transparent communication between buyers and sellers can help ensure that expectations are aligned and potential issues are resolved proactively.

Seller Accountability

Accurate Descriptions:

Sellers are obligated to provide accurate and detailed descriptions of their products, including any potential limitations, imperfections, or variations in materials. Transparency in product listings is essential to establish trust and credibility with buyers.

Customer Service:

Sellers should maintain responsiveness to buyer inquiries and provide timely assistance to resolve any concerns that may arise after a purchase. This includes addressing questions about product usage, providing additional information or clarification, and offering support in the event of issues with delivery or product performance.

Exceptions

While ArkiHive typically does not offer refunds for user-sold products, there may be exceptional circumstances where a refund could be considered. Such circumstances may include instances of product misrepresentation, non-delivery of goods, or other extenuating circumstances that warrant further review.

Contact Us

If you have any questions or concerns regarding our refund policy, or if you require assistance with a transaction, please don't hesitate to contact our customer support team at support@arkihive.com. We're committed to providing assistance and ensuring that your experience on ArkiHive is positive and satisfactory.